FAQ

General

Which payment method is available ?

My Order Is Incomplete/Missing items; What can I do ?

Is is possible to get a tracking number ?

Where is Kercier located ?

Why am I charged before my order has shipped?

Do you ship internationally ?

When will I get my order ?

Why is my order taking longer than expected ?

Do you accept Cash On Delivery (COD) ?

What can I do if my product is defective ?

What is your refund policy?

Can orders be canceled ?